Returns Policy

At Lilydale Instant Lawn we take pride in the quality of our products and services. Below is our returns and exchanges policy to help ensure clarity and a seamless process for our customers, to ensure you receive “The Lilydale Experience”.

Turf Products

Due to the perishable nature of turf, we do not accept returns or exchanges for turf products.

At Lilydale Instant Lawn we advocate planting your turf the day it is delivered or picked up from our farms.

• Rest assured, all our turf is covered under the LSA Warranty and includes lifetime support by Lilydale Instant Lawn. We are here to help you with any questions or concerns regarding your turf and will provide unparalleled support to make sure that you can meet your lawn goals.
• If you have any concerns, questions, or need assistance, our team is here to help—please don't hesitate to contact us.

Other Products

• We strive to ensure all products meet our high-quality standards. However, in the event that a product is deemed faulty, we offer an exchange/replacement of the faulty product. If you have any concerns, questions, or need assistance, our team is here to help—please don't hesitate to contact us.