Lilydale Instant Lawn PTY LTD Privacy Policy

Effective Date: 12/08/2025

Lilydale Instant Lawn PTY LTD (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information in connection with our turf supply and installation services.

1. Information We Collect

We may collect the following types of personal information:

• Your name, address, phone number, and email address.

• Payment details (processed securely via our payment provider).

• Information about your property relevant to turf supply and installation.

• Any communications you send to us.

We may also collect non-identifying information such as website usage data.

2. How We Collect Your Information

We collect personal information when you:

• Contact us via phone, email, our website, or in person.

• Request a quote or place an order.

• Use our website or social media pages.

Where possible, we collect personal information directly from you.

3. How We Use Your Information

We use your personal information to:

• Provide and deliver our turf supply and installation services.

• Process payments and issue invoices.

• Respond to your enquiries and requests.

• Send you updates, quotes, and relevant information (with your consent).

• Comply with legal and regulatory requirements.

4. Disclosure of Your Information

We may share your personal information with:

• Our employees, contractors, and service providers who assist in delivering our services.

• Payment processors and IT service providers.

• Government authorities when required by law.

We do not sell or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your personal information is stored securely in electronic and/or physical formats.

6. Access and Correction

You have the right to request access to, and correction of, your personal information we hold.
To make a request, please contact us using the details below.

7. Cookies and Website Use

Our website may use cookies to improve your browsing experience and to analyse website traffic.
You can disable cookies through your browser settings, but this may affect website functionality.

8. Complaints

If you believe your privacy has been breached, please contact us at the details below.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the date of revision.

10. Contact Us

Lilydale Instant Lawn PTY LTD
Email: marketing@lilydaleinstantlawn.com.au
Address: 30 Bottings Lane, Yarra Glen VIC 3775