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Sue’s expertise comes from hands-on industry experience and her commitment to supporting customers and the sales team.
About Sue
Sue plays a vital role in the customer journey, making sure the process of ordering and receiving Lilydale turf is as seamless as possible. From processing orders and coordinating deliveries to providing support for the sales team, she thrives on keeping things organised and efficient.
Her friendly approach and problem-solving mindset make customers feel valued and confident in their turf projects. Sue's most rewarding part of her work is knowing she’s made the process stress-free, leaving customers excited to enjoy their new lawns.
Sue's areas of expertise & interests
Sue combines her people-first approach with strong organisational skills, making her invaluable to the Lilydale team. She’s dedicated to ensuring every customer feels supported and every process runs smoothly from start to finish.
- Responsive & reliable: Answers enquiries promptly and follows through on commitments.
- Knowledgeable & helpful: Provides accurate turf product information and guidance.
- Going the extra mile: Adds thoughtful touches like loyalty rewards, follow-ups, and personalised advice.
Qualifications & certifications
Turf tips from Sue
“TifTuf Hybrid Bermuda is my favourite turf. It’s soft underfoot, highly durable, and thrives even in dry conditions—making it a fantastic low-maintenance choice.”
“Choose the right turf for your lifestyle. Varieties like TifTuf are ideal for busy families, offering resilience and easy care with less water.”
- Match your turf variety to your home’s conditions and needs.
- Don’t overcomplicate care; sometimes less is more.
- Focus on good preparation before laying turf to make long-term care easier.
Past projects involving Sue
Hear from our customers
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Rob Eustace
Eustace Landscaping use Lilydale instant lawn they provide us with a great variety and quality lawn every time. Delivering to everywhere in Gippsland.
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Phil Howell
Their turf looks great, service is top notch, you have a question they are happy to help. My Sir Walter is the best turf I have had, I recommended it to a few people
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Tony Williams
Great customer service. Prompt delivery even in the pouring rain. Had to lay in awful conditions but it is coming up a treat and finishes my garden perfectly!
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Marcus Kikidopoulos
Lilydale Instant Lawn is some of the best professional's to deal with, fast reliable and great people. Along with this some of the best product around!
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Gabs New
Highly recommend this company. Fantastic product, the staff are helpful and knowledgeable about all things turf, happy to guide you through the process.
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Adrian Marcy
Lovely turf and highly recommend. They have grouse product of grass, great public service with all the staff are respectful and nice - 10/10
Proudly certified and accredited
As founding members of Lawn Solutions Australia and fully accredited by AusGAP, we operate under strict national standards for quality and performance. These certifications reflect our commitment to producing turf that not only looks great but also continues to thrive for years to come.
Get in touch with Sue
Have a question about placing an order, coordinating a delivery, or choosing the right turf variety? Sue is here to help make the process simple and stress-free. Get in touch, and she’ll ensure you have everything you need for a smooth experience.